Presentation will provide an overview of de-escalation techniques that help staff provide good customer service when faced with challenging interactions. The focus will be on how to observe behaviors, adapt to the situation at hand, and later reflect on how to proceed moving forward. In using proper de-escalation tips, staff can maintain a calm, professional approach and help resolve difficult situations more effectively, fostering positive relationships with parents and students. Emphasizing the goal of shifting from "me vs. you" to "us vs. the problem".
COMMUNITY SUPPORT SPECIALIST • HEALTH & WELLNESS, Madera Unified School District
I am a Community Support Specialist with the Health & Wellness department. With over 8 years experience working for Madera Unified, I have to come to realize the importance of sharing knowledge and helping train others for the benefit of our students, families, and community. I do... Read More →
